phbetv Privacy Policy

1 Who We Are

phbetv is an online casino and sports betting platform operated for Filipino players at phbetv.app. For the purposes of this Privacy Policy, phbetv acts as the Personal Information Controller (as defined under the Data Privacy Act of 2012) in respect of all personal data collected through the Platform.

phbetv operates in compliance with applicable Philippine gaming regulations and the oversight of PAGCOR. Our platform serves players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions.

If you have any questions about this Privacy Policy or how phbetv handles your personal data, please contact our Data Protection Officer (DPO) using the details provided in Section 14 of this Policy.

2 Personal Data We Collect

phbetv collects the following categories of personal data in connection with the operation of your player account:

phbetv does not intentionally collect sensitive personal information as defined under the Data Privacy Act of 2012 (such as health data, political affiliations, or religious beliefs) unless specifically required by law or regulatory obligation.

3 How We Collect Your Data

phbetv collects personal data through the following channels:

• Direct Collection: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting support, or participating in promotions.
• Automated Collection: Technical data collected automatically when you access the Platform, including IP address, device identifiers, browser information, and session activity logs, via cookies and similar tracking technologies.
• Third-Party Sources: Identity and fraud-check data received from our KYC verification partners and payment processors in connection with account verification and transaction processing.
• Regulatory Sources: Information received from PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine regulatory bodies in connection with compliance obligations.

4 How phbetv Uses Your Data

phbetv uses your personal data for the following purposes:

• To create, verify, and manage your phbetv player account.
• To process deposits and withdrawals in Philippine Peso (₱) via GCash, PayMaya, BPI, BDO, and Metrobank.
• To verify your identity and age (21+) in compliance with Philippine gaming regulations.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity in compliance with the Anti-Money Laundering Act (AMLA) and its amendments.
• To provide customer support and resolve disputes related to your account or transactions.
• To administer bonuses, promotions, and loyalty programs for which you are eligible.
• To monitor your gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling.
• To send you account-related communications, including transaction confirmations, security alerts, and policy updates.
• To improve the phbetv Platform through analysis of aggregated, anonymised usage data.
• To comply with applicable Philippine laws and regulatory requirements, including reporting obligations to PAGCOR and the AMLC .

5 Legal Basis for Processing

phbetv processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173):

• Contractual Necessity: Processing required to perform our obligations under the phbetv Terms & Conditions, including account management, payment processing, and game operation.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including KYC/AML obligations under the AMLA, age verification requirements under PAGCOR regulations, and tax reporting obligations.
• Legitimate Interests: Processing necessary for phbetv's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and freedoms.
• Consent: Where phbetv relies on your consent as the legal basis for processing — for example, for optional marketing communications — you may withdraw that consent at any time by contacting support or updating your account preferences.

6 Sharing Your Personal Data

phbetv does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals in PHP.
• KYC & Identity Verification Partners: Third-party providers engaged to verify your identity and age in compliance with PAGCOR and AMLA requirements.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law or regulatory direction.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and fraud detection providers engaged to operate and protect the phbetv Platform infrastructure.
• Legal & Professional Advisers: Lawyers, auditors, and compliance consultants engaged by phbetv, subject to professional confidentiality obligations.

All third-party service providers engaged by phbetv are required to process your personal data only for the specific purpose for which it was shared and in accordance with applicable Philippine data protection law.

7 Cookies & Tracking Technologies

phbetv uses cookies and similar tracking technologies on the Platform to ensure proper functionality, enhance your user experience, and support our security and analytics operations. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management, login authentication, and security token validation. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and display options, to personalise your experience on the Platform.
• Analytics Cookies: Collect anonymised data about how players use the Platform — such as pages visited and session duration — to help phbetv improve its services. This data is aggregated and does not identify individual players.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and suspicious login pattern identification.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair the functionality of the phbetv Platform, including your ability to log in and place bets.

8 Data Retention

phbetv retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements under Philippine law.

As a general guide, phbetv applies the following retention periods:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AMLA record-keeping requirements.
• Transaction and Financial Data: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLA and BIR requirements.
• Gaming Activity Data: Retained for three (3) years from the date of the relevant gaming session, for dispute resolution and responsible gaming monitoring purposes.
• Support Communications: Retained for two (2) years from the date of the communication, for quality assurance and dispute resolution purposes.
• Technical and Log Data: Retained for twelve (12) months from the date of collection, for security and fraud prevention purposes.

Upon expiry of the applicable retention period, phbetv will securely delete or anonymise your personal data in accordance with its data disposal procedures.

9 Data Security

phbetv implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and phbetv's servers.
• Encryption at rest for all sensitive personal and financial data stored on phbetv's systems.
• Multi-factor authentication (MFA) for phbetv staff accessing systems that process player data.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• 24/7 security monitoring and intrusion detection systems.
• Regular staff training on data protection and information security best practices.

10 Your Data Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in respect of your personal data held by phbetv:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data phbetv holds about you, along with information about how it is being used.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data phbetv holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to phbetv's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on phbetv's legitimate interests.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe phbetv has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact phbetv's Data Protection Officer using the details in Section 14. phbetv will respond to all verified data rights requests within thirty (30) calendar days of receipt.

11 Children's Privacy

The phbetv Platform is strictly intended for persons aged 21 years and above. 21+ phbetv does not knowingly collect personal data from persons under the age of 21. If phbetv becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, all associated data will be deleted, and any funds will be handled in accordance with applicable regulations.

If you are a parent or guardian and believe that a person under 21 in your care has registered on the phbetv Platform, please contact our support team immediately at [email protected].

12 Cross-Border Data Transfers

phbetv primarily processes and stores personal data within the Philippines. In limited circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines — for example, in connection with cloud infrastructure or international payment processing networks.

Where such transfers occur, phbetv ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and the standards set by the National Privacy Commission. These safeguards may include contractual data protection clauses, adequacy assessments, and binding corporate rules where applicable.

13 Changes to This Privacy Policy

phbetv reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, phbetv will notify registered players via email or in-platform notification prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised. We encourage you to review this Policy periodically to stay informed about how phbetv protects your personal data. Your continued use of the phbetv Platform following any update constitutes your acknowledgment of the revised Policy.

14 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or phbetv's handling of your personal data, please contact our Data Protection Officer (DPO):

The email address above is displayed as plain text for informational purposes. For account-specific privacy requests, please log in to your phbetv account and submit your request through the in-platform support channel to allow us to verify your identity before processing your request.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.